Contact information

Factory /
Customer service

VM-Carpet Oy
Karvalantie 79
62630 Karvala

Tel. 0207 414280
0,1669 €/min

info@vm-carpet.fi

Outlet /
Showroom

Tammiston Ostospuisto
Sähkötie 2-6
01510 Vantaa

Tel. 020 741 4299
0,1669 €/min

outlet@vm-carpet.fi

Opening hours:
Mon-Fri 10-20
Sat 10-17
Sun 12-16

Sat 2.11. 12-16

Wholesale

Southern Finland
Mike Jyränoja
Tel. 0400 273502
mike.jyranoja@vm-carpet.fi

Northern Finland
Henri Rajala
Tel. 050 490 2768
henri.rajala@vm-carpet.fi

Project sales

Project Sales Manager
Minna Kaukola
Tel. 045 224 2060
minna.kaukola@vmcproject.fi

Project Sales
Minna Saarela
Tel. 040 626 5474
minna.saarela@vmcproject.fi

Project Sales
Henry Kallio
Tel. 050 577 2204
henry.kallio@vmcproject.fi

Project Sales
Outi Aalto
Tel. 050-434 7227
outi.aalto@vmcproject.fi

Contact us

Your feedback is important to us. Contact us if you have a question or want to give feedback. You may also want to check out the Frequently Asked Questions section. The answer may be found there.

FAQ

Is there anything left to think about or do you need more information on something? We have gathered answers to a number of questions. If this is not the case here, our customer service will be happy to help.

Pile comes off my shaggy rug. Is this normal? Is my rug going to be ruined?

This is nothing to be worried about, as shaggy rugs do lose some pile from around the edges after cutting. Usually it is not a lot of pile, but if the cutting of the rug overlaps with the pile line, a bit more pile might loosen. No pile will come off from the centre of your rug, and loose pile at the edges will not affect the appearance. So if a bit of pile comes off, there is no need to worry.

There is a white thread coming out of the edge of my shaggy rug. Is my rug coming apart?

Sometimes there might be white thread coming out of the edges, from between the EVAPOLYTEX backing and the pile surface. There is no need to worry about this, as your rug is not coming apart. Pull the thread gently (be careful not to pull too hard) as long as it comes out, and then cut it off.

Woven rugs are treated with a dirt-resistant agent. Is the material dangerous?

All smooth rugs woven at VM-Carpet come with dirt-resistant treatment. The treatment agent has been developed to protect the surface, colours and fibers of the rugs. The treatment prevents staining and makes it easy to take care of the rugs.

The agent we use is a water-soluble fluoride compound, which, once dried on the surface, is completely harmless to health. Only during the treatment stage, when spraying the agent on the surface of the rug, must one be careful not to inhale the agent, as it may cause irritation.
The effective agents in the treatment are fluoridised polymers. We do not use PFOS agents (perfluorooctanesulfonates) included in the per- and polyfluoroalkyl substances, which are harmful to health and were banned in the EU in 2008.

Because the treatment agent is water-soluble, it is recommended to reapply the treatment after wash. At that time, please read the cautions on the package and follow them.

The linen yarn of my linen-wool pile rug has disappeared amidst the wool yarn. Am I going to be able to make it look like new?

Unfortunately, you won’t be able to make it look quite the same as it looked when it was brand new. But if you brush the rug with a sturdy brush with round spikes, it will make the pile denser and thicker, and even the thinner linen yarn will stand out better.

Is there a rug in your collection that can be used as wall-to-wall carpet?

In general, all of our rugs with a backing can be used as wall-to-wall carpets. Especially well-suited for that purpose are our shaggy rugs just as they are. They are easy to install and there won’t be any visible seams. Flat woven rugs, such as Esmeralda and Marmori, and our sisal rugs are also good choices for your new wall-to-wall carpet.

Is there a retail store at your factory?

We do not have a retail store at the factory. However, you can buy our rugs in many rug stores across the country. For the time being, we do have an outlet in Tammisto, Vantaa. You can find low-cost discontinued items and an extensive display of our collection, including new items. For more details, see the Resellers page or contact our factory for a reseller in your locality.